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Ross University School of Medicine
AAEM/RSA Social Media Committee
Patient satisfaction has become more important recently for various reasons. Surveys have been developed to measure patients’ perspective of their hospital care. Such surveys ask about patients’ communication with various staff, experience in the hospital, and their overall rating. While certain aspects of patient satisfaction has been studied in the past, performance on the surveys is now being coupled to insurance reimbursements, further encouraging the study of how to please patients.